DELIVERY AND SHIPPING COSTS
Switzerland-wide shipping
A shipping cost and a small handling fee will be applied as follows;
Your order item(s) in a proper package will be within the size of 35cm x 25cm(B4), max 2cm thick, and 1000g: CHF3
Or, Your item(s) in a proper package will be within the size of 35cm x 25cm(B4), max 5cm thick, and 1000g: CHF6
Unless otherwise mentioned, orders will be shipped by Swiss Post within 2-3 business days. Delays in delivery due to force majeure, traffic disruptions, orders from higher authorities, and other unforeseeable events are not the provider's responsibility, please do not justify any claim for damages against the provider. Shipping is at the recipient's risk.
The EU area shipping
For orders for the EU area outside of Switzerland, please send an email with a description of the item and the quantity to info@msubi.ch. The shipping costs will depend on the items' country, weight, and dimensions. The shipping costs will be communicated after the order is confirmed. Customs fees by the country are the responsibility of the buyer. Orders will be shipped only by Swiss Post.
RETURN POLICY
We are not responsible for any loss or damage during shipping.
Please check the item(s) as soon as delivered, and if in case there is/are any fundamental defects, please contact us by e-mail (info@msubi.ch) within a week from the date of the delivery date.
We will refund only after we have received the returned item(s) to the following Address. Refunds are only possible if we receive the item(s) in perfect, new condition. We will not bear the costs for returns.
The address for returns is:
Msubi
Hammerstrasse 14
4058 Basel
Switzerland